FAQs
We aim to answer those questions most frequently asked in an clear concise manner. Of course, if the answer is not available here please do not hesitate to contact us by phone or email.
Provided that we’ve received your order received by 11am, in most
cases, you’ll get it the very next day. Be mindful however that it can take up
to three days for delivery - dependent on the size of the order and any manufacturing
or assembly requirements. Our customer service team will contact you if
necessary.
Yes, the majority of product is readily available from stock however, in circumstances where we are unable to immediately deliver your items, our customer services will be in touch.
Yes, just speak to our sales team and we can forward the relevant Tracking ID on to you.
Choosing the correct castor depends on factors such as load capacity, floor surface, operating environment, required mobility, and noise sensitivity. If you’re unsure, our team will be happy to help you.
Contact us as soon as possible by phone or email. If your order hasn’t shipped yet, we
can update your delivery details.
For Northern Ireland and international orders, we ask customers to contact us by phone so we can arrange the most appropriate shipping.
Subject to successful credit application, absolutely! We supply both small and large volume requirements. Please get in touch with our team to discuss trade accounts, bulk ordering, or custom supply arrangements.
Technical data for our products is readily available within the product pages for each product. For more specific information such as product specification sheets and drawings, Please contact out sales team directly.
It’s okay, mistakes happen – just contact our team as quickly as possible. Provided the item hasn’t already been shipped, we’ll be happy to amend accordingly. There may be a small delay if you need to amend an order, but our team will advise accordingly.
Quiet Mark is an internationally recognised certification for low‑noise, high‑performance products, and our sponsorship reflects our commitment to providing quieter, more comfortable environments for our customers.
Sure! Our website contains a selection of our most popular products, but we do provide a lot of bespoke products which are unique to individual customers. We’re experts at all things mobile, so if you need something sourced, or specifically designed for your needs, we’ll be more than happy to help you. Just contact our team.
Yes – VAT is applicable to most of the products that we sell. If you’ve bought products through our website, you’ll get a VAT invoice by email. If you’ve bought over the phone or via email, we can provide VAT invoices upon request.